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e尊国际游戏卓越之星™

Welcome to the e尊国际游戏卓越之星™ Program

新闻: e尊国际游戏卓越之星™️ 2021 Awards Ceremony Webinar

The 卓越之星 is an independent recognition of excellent service delivery based on the concept of “Voice of the Customer.” The 卓越之星 is a program, e尊国际游戏设计的, to collect client feedback about service providers’ success in demonstrating the highest standards of client service excellence and customer centricity. 

SOE-Cover

What is the 卓越之星?

The global survey is all about services that are associated with the e尊国际游戏 Provider Lens™(IPL) 组的研究. The 卓越之星 survey aims at understanding client experience with their provider across six categories​ which includes collaboration and transparency, 执行和交付, 人和文化契合度, 公司治理和合规, innovation and thought leadership, 和业务连续性. The collected information feeds in and is part of IPL provider positioning evaluation. The survey is open 365 days a year.

SOE-研究-Connection

 

All IPL studies and thus e尊国际游戏 研究 Analysts will be continuously provided with information on the customer experience of all relevant service providers. This information comes on top of existing first hand advisor feedback that IPL leverages in context of its practitioner-led consulting approach. e尊国际游戏 will use the insights gained to enrich the sourcing and thus also consulting business.

服务提供者可于 提名 他们的客户参与. 客户也可以 注册 for the survey on their own to provide feedback on service providers.

It is our vision that the 卓越之星 will be recognized as the leading industry recognition for client service excellence and serve as the benchmark for measuring client sentiments. The providers with highest customer experience scores will be awarded as the Winners, in the overall 卓越之星 awards. Separate leadership trophies will be awarded for following four categories – Technology, 行业, Emerging Tech and for each Region.​

 

本计划的重要性

Since 2018, e尊国际游戏 sponsors the 卓越之星 Program for the benefit of the sourcing industry. e尊国际游戏 believes it is critically important to recognize providers who are consistently delivering outstanding customer 经历. By making customer experience a key competitive differentiator, the 卓越之星 will encourage the broader industry to make this a key 关注领域.

Why-SOE

 

Most notably, is the link to e尊国际游戏's sourcing practice via data integration into the e尊国际游戏 Provider Lens (IPL) Program. The client feedback is now a part of the IPL research process, and with rich client participation, IPL analysts are better informed to evaluate and position providers. With rich client participation through continuous nomination of referrals providers can ensure that e尊国际游戏 advisors as well as the market as a whole are well-informed about their client-centricity and customer service excellence approach.

The objective of the 卓越之星 program is to obtain client experience information at the level of service instead of at a general level.